Small Size Company with an IT aware staff

Customer profile

    • High profile recruitment company
    • Asian perimeter
    • 15 staff

Challenges

To build the basic infrastructure, this company had contracted a 3rd party for a short period for 6000 USD.

For improvements and new hardware/software set-up, they use the same company on a time & material basis, 800 USD/day.

When they face minor issues with the desktop or the network, they have an IT aware staff than can do the job. Hence IT minor issues waste the time that this resource could spend on his core business.

When they face a major issue, they use the same company, also on a time and material base.

Hence they need a reliable partner, available anytime, giving them

Technology

    • 10 HP workstations with Windows Vista/Office 2007
    • 5 Lenovo laptops
    • 15 IP Cisco Phones
    • 3 printers
    • 5 Blackberry
    • 2 routers (furnishing also Wi-Fi to all devices), 2 switches
    • 1 firewall Checkpoint
    • 1 VPN
    • In-house developed business applications (recruitment and digital rights management)
    • Storage System (capacity of 10 To)
    • 1 server - file server (SQL, Microsoft SharePoint Services/Exchange are hosted)
    • Other minor applications

Systems24 response

    • Gathering all data and contracts furnished by the 3rd party company.
    • Interviews with the IT aware staff.
    • Assessment of the current infrastructure and changes to do.
    • Migration plan within one week
          - off-business hours to allow normal operations.
    • Quick training on new services and how to use them.

Benefits

Any time a problem occurs, users just need to push a button on their desktop, describe quickly the issue and it is solved within 4 hours 80% of the time.

The IT aware resource focuses fully now on his own customers and prospects.

Instead of having a punctual but unmanageable IT budget, cost control is on a yearly basis.

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