Medium Size Company with IT dedicated staff

Customer profile

    • Mortgage company
    • Asian perimeter
    • 60 staff

Challenges

The company only had 1 IT Manager and an intern changed every 3 months, to deal with 60 people.

Even if needed, it was too expansive to recruit a new staff and the IT manager was constantly under stress due to many complaints. Users satisfaction was therefore very low since their IT issues are not solved quickly and efficiently.

Customers of the company complain since the IT issues have impact on the core business and slow down staff while working. Some users even have to use their own computer to work, while waiting for their desktops to be fixed. This means the company puts in danger its most sensitive data.

Finally, their email system is completely unsatisfactory.

Technology

    • 60 workstations with non-standardized software package
          - Windows XP/Vista and Office 2003/2008.
    • 5 printers
    • 4 routers (furnishing also Wi-Fi to all devices), 6 switches
    • Firewall
    • 3rd Party business applications
    • Storage and back-up servers
    • SQL server
    • Lotus server

Systems24 response

    • Assess current hardware and software assets.
    • Interviews with IT manager, IT intern and some significant users.
    • Interviews with customers of this company to assess impact.
    • Assessment of the current infrastructure and changes to do.
    • Migration plan run within three weeks
          - primarily during off-business hours to allow normal operations.
    • Migration of E-mail system to a more reliable system, working closely with IT manager.
    • Quick training on new services and how to use them.

Benefits

    • Staff and Customer satisfaction highly improved.
    • Simplicity of service.
    • Cost control on a monthly basis.
    • Productivity improved.
    • 2 spare machines up and running in case of system crash.

The IT Manager is free from repetitive, "headache" tasks and can now focus on IT strategy and improve it allowing the company to compete more efficiently in the mortgage industry. He works closely with Systems24 on the migration to a new business application as well as enhancing overall security levels.


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