I.T. for Multiple Offices
Whilst large companies face many of the same issues as their smaller counterparts (staff turnover, new technology requirements, regular hardware upgrades), by far the biggest headache comes from dealing with multiple I.T. support suppliers for each office. With different processes, different cost breakdowns and varying skillsets, I.T. managers spend far too much time with unnecessary administration.
The Systems24 Solution
Systems24 offers a scalable I.T. support system that can be rolled out across multiple offices, using the same technology and processes for everyone at a fixed cost. I.T. managers know exactly who to communicate with and employees have direct access via multiple communication channels.
Multiple communication channels
open with all offices
With
any of your staff able to directly solve their own I.T. issues,
managers don't waste time with unecessary administration.
Systems24 consultants communicate via Messenger (Chat), Email
and on the Phone for initial contact and can be on the ground
in any of your offices for emergency support.
For a company that has offices in multiple offices, Systems24
is able to offer regional coverage and the same level of support
for remote personnel - managers on a business trip, off-site
contractors or remote sales staff.
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Highly efficient operational processes
exist for many common issues
For
companies with multiple offices, the advantage of one supplier
to cover all offices is clear.
Beyond that, we understand that companies need the reassurance
of onsite support for those infrequent issues where online support
can not initially solve the problem.
Systems24 has developed an extensive network of reliable technical
partners that are contracted to provide onsite support for Systems24's
customers in many cities.
If circumstances require we can arrange an approved, trusted
technician to arrive in your office within 4 business hours.
The Systems24 processes, which enable us to deliver our high
level of service, require us to fully document your systems
and operating processes. This documentation is made available,
when necessary, to your local trusted technician via our secure
portal.
They will arrive in possession of full knowledge of both your
operations and your problem ensuring downtime and disruption
are kept to a minimum.
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What's the difference between Systems24
and my existing I.T. support system?
The
biggest difference our existing large clients find is a massive
cut in administration headaches when they switch to the Systems24
solution.
Dealing with multiple vendors for each office within your company
introduces a number of issues:
1. Too many processes for what should essentially be the same
solution.
2. Too many contacts and an uncertainty amongst staff as to
who should be their first call.
3. Increased admininstration for your own I.T. team, leaving
them unable to focus on how to improve usages within the company.
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comparisons }
Our consultation process involves fully understanding your
I.T. configuration and user requirements. This information allows
us tailor our proven solutions to meet your needs and calculate
a fixed monthly cost unique to your network. We will also provide
you with a number of documents/systems
to make the process easier going forward.
For this fixed monthly cost, Systems24 provides unlimited technical
Systems support. This unlimited offer includes:
Business Desktop Systems Support
Business Network/Server Support
Mobile Systems Support
Adhoc I.T. Systems Support
{ Contact us to speak directly to one of our Consultants }
Your Challenges
1) Your company has a dedicated I.T. team that spends all it's time managing multiple support contractors.
2) Multiple vendors means differences in the level of support. The quality of service varies and some offices suffer much worse than others.
3) Remote personnel and travelling managers are unsure of who to turn to when their computers fail.