How can we manage your whole infrastructure remotely? Bringing
you tools and processes used by multinational companies to centrally
manage their various locations, we effectively connect and manage
your IT Systems as a virtual service provider supported by local
partner for onsite services.
Some examples of the services we can provide. Please note, we
ask that a client nominates one person in the office as a co-ordinator
for Systems 24, this person does not need technical knowledge
however they must be able to communicate with our operatives.
New Staff
When new staff join the office, can you install and configure
their computer? Yes we can; this is the process:
1. We ask your co-ordinator to order a new machine from
your hardware supplier.
2. Once the workstation is delivered, we instruct the co-ordinator
to plug it in, turn it on and push the F12 key to boot into
network mode.
3. In network mode we can control the computer and install
Windows.
4. Our engineers can install and configure the computer
to your requirements.
5. The co-ordinator can test and new staff can start using
computer.
{ View Video }
Staff Leaving
If staff leave can you manage this? Yes we can; this is
the process:
1. When staff leave we require the co-ordinator to contact
us to inform us of the details.
2. We access that staff member's computer, remove all the
data from the machine such as documents or emails and then
provide this data to someone in Management.
3. The workstation is then rebooted and re-installed ready
for a new staff member to join.
{ View Video }
Computer Upgrades
My staff sometimes complain that their workstation is running
slow, they need an upgrade can you manage this? Yes we can;
this is the process:
1. A request is sent to the co-ordinator to purchase the
required upgrade and connect it to the network.
2. At a time outside office hours, we connect and migrate
the existing, slow computer's settings and data to the new
computer.
3. The following day the co-ordinator comes into the office,
swaps the new machine with the old machine and the staff
member is back working.
We can provide this same level of support (online or by telephone) for sales personnel on the road or a manager on a business trip.
Onsite Support
We understand that companies need the reassurance of onsite support for those infrequent issues where online support can not initially solve the problem.
Systems24 has developed an extensive network of reliable technical partners that are contracted to provide onsite support for Systems24's customers.
If circumstances require we can arrange an approved, trusted technician to arrive in your office within 4 business hours.
The Systems24 processes, which enable us to deliver our high level of service, require us to fully document your systems and operating processes.
This documentation is made available, when necessary, to your local trusted technician via our secure portal. They will arrive in possession of full knowledge of both your operations and your problem ensuring downtime and disruption are kept to a minimum.
Redundancy design
For Systems24's solution to work we must design the network so that any part can be redundant in the event of failure. We instruct our clients to install within their networks low-cost, functional back-up units. At the consulting stage we will advise customers on the potential problems within their network and make recommendations for alterations, one of the alterations that we will always recommend is the set-up of an additional, redundant low-cost firewall/router. We recommend that this be connected all the time; in the event that your main router crashes we can easily connect to the backup router to get your Internet connection back up and running in minutes.
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