As part of the Systems24 I.T. support solution, we offer a number of reporting features to help ensure that processes are followed and that you and your team are fully aware of how to proceed when issues occur.
These tools are outlined in more detail below:
Detailed System Documentation
At Systems24 we gain your confidence by fully documenting
your systems and structure. The majority of local IT support
companies cannot afford the time to complete full documentation.
We emphasize transparency regarding your IT Systems. We
provide clear customer-oriented manuals and guides for all
your IT systems as well quick resolution document or videos
for standard tasks
We will be please to share sample documentation with you, please
contact us.
Weekly
Reporting
Systems24 provides weekly, detailed reports to our client's
management about issues we have resolved, and calls that
are still ongoing. We detail the time taken to resolve issues
and projected time to resolution together with actions taken.
We will be please to share sample documentation with you, please
contact us.
Staff & Co-ordinator Processes
We provide your coordinator and staff the catalog of IT
services explaining in details how to activate and use all
the IT services we propose.
We will be please to share sample documentation with you, please
contact us.