Common Issues for SME Offices
As companies grow, their I.T. needs change and they face new issues. I.T. support costs often increase significantly with this growth. New staff are employed, larger networks are implemented, new software is required. Is there a more cost effective solution?
The Systems24 Solution
Systems24 helped many companies through this growth and is fully cognisant of what is required. A solution that allows for companies to grow, without costing more or resulting in increased time spent for busy managers.
Systems24 is available to all staff
via multiple communication channels
With
any of your staff able to directly solve their own I.T. issues,
managers don't waste time with problems they can't solve.
Systems24 consultants communicate via Messenger (Chat), Email,
Phone and in person, depending on the nature of the problem.
And as your company begins to branch out, Systems24 is able
to offer the same level of support for remote personnel - managers
on a business trip, off-site contractors or remote sales staff.
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Our streamlined operational processes
anticipate potential problems
With
our existing SME clients, a common process involves the introduction
of new staff. How do we manage this?
1. We ask that a client nominates one person in the office as
a co-ordinator for Systems24. This person does not need technical
knowledge, however they must be able to communicate with our
operatives.
2. We ask your co-ordinator to order a new machine from your
hardware supplier (this is a service we can provide, generally
we recommend Dell equipment).
3. Once the workstation is delivered we instruct the co-ordinator
to plug it in, turn it on and push the F12 key to boot into
network mode. Once the Workstation is running in network mode
we can control the computer and install windows.
4. Our engineers can then install and configure the computer
to your' requirements, including any specialist software needed
or any customization you run.
5. On completion we advise the co-ordinator and request them
to test the computer with the new user's details and confirm
that they are satisfied with the installation.
6. The new staff member joins and starts using her computer.
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What's the difference between Systems24
and my traditional I.T. vendor?
For
SME offices, Systems24 offers a number of advantages over a
traditional vendor.
Firstly, the Systems24 solution is tailored to your requirements
and can grow as your company grows. We have a wide variety of
specialists with experience taking companies from start-up,
through to SME, and on to multinational size.
Secondly, the cost is fixed, so there are no surprises at the
end of the month.
Thirdly, in our experience, the cost is much cheaper than the
traditional materials and time based cost system used by most
traditional vendors.
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comparisons }
Our consultation process involves fully understanding your
I.T. configuration and user requirements. This information allows
us tailor our proven solutions to meet your needs and calculate
a fixed monthly cost unique to your network. We will also provide
you with a number of documents/systems
to make the process easier going forward.
For this fixed monthly cost, Systems24 provides unlimited technical
Systems support. This unlimited offer includes:
Business Desktop Systems Support
Business Network/Server Support
Mobile Systems Support
Adhoc I.T. Systems Support
{ Contact us to speak directly to one of our Consultants }
Your Challenges
1) Your company is growing and new staff are arriving constantly.
2) You outsource to a traditional I.T. support vendor, who charges on a time and materials basis, meaning some months costs are very high.
3) Your requirements change quite often, so some months your vendor just doesn't seem to have the right person involved.